Property Insurance ClaimsHow to report a loss

What you'll need before you call

Before calling your broker or AXA to report a claim:

• Take reasonable steps to prevent further damage to your property.
• Keep track of your expenses. These expenses will be taken into consideration when settling your claim.
• Make sure you have easy access to your AXA Property Policy Number
• You will be asked to provide detailed information about the incident including the extent of any damage.

Urgent claims (fire, water damage, sewer backup)

Report the claim to your AXA broker as soon as possible. Your broker will put you in contact with us and we’ll process your claim application quickly and efficiently. An adjuster can guide you through your loss, putting you in touch with specialists, for instance, who can protect your property and limit the damage.

Non-urgent claims

Report the loss to your AXA broker as soon as possible. Your broker will report the details of the loss to AXA's claims department. An adjuster will contact you soon afterwards and provide the necessary assistance.

In case of water damage

Take steps immediately to protect your property:

• Turn off the electricity in the affected area and remove any electrical appliances and equipment.
• If your property has a gas inlet, check for fumes. If you notice even a slight odour, leave your home and call 911 immediately.
• Shut off the main water supply to avoid further damage to your property.
• Move all items out of wet basements and away from flooded parts of your home and place them on an elevated surface.

If the sewer backs up into your basement, do not flush toilets or turn on any taps as this will only cause further flooding.

• Separate damaged property from undamaged property and prepare an inventory of what has been lost or damaged.
• Take photographs of the damaged property.