Auto Insurance ClaimsClaims services

Satisfaction guaranteed or your premium refunded

At AXA, claims and satisfaction go hand in hand. To prove it to you, we offer:

• The AXA Satisfaction Guarantee, which applies to all claim settlements covered by your Personal Lines auto insurance policy.
• High-quality, personalized service and worry-free claim settlements, 24 hours a day, seven days a week.

Automobile claim settlement at AXA means:¹

• 74% of cases are handled with a single call.
• 85% of calls are answered in less than 20 seconds.
• 96% of clients say they would recommend AXA to relatives or friends.

The Advantage Network™

If you take your vehicle to one of the many repair shops in our Advantage Network, you'll receive preferred service and, as the network's name implies, numerous advantages. For example:

• The repair shop will call you to make an appointment.
• You'll have the use of a replacement vehicle while your vehicle is being repaired.
• You'll be notified when your vehicle is ready.
• The work performed will be guaranteed for life,² for as long as you remain the owner of the vehicle.
• This service is provided free of charge.³

¹According to a recent survey of policyholders who submitted claims.

²Use one of our highly regarded repair facilities or another repair facility that you feel comfortable with. Please note that if you choose to use your own repair facility, the lifetime guarantee will not apply and an AXA appraiser may be sent to perform a damage assessment.

³Except the deductible, if applicable.